Service guides / Connect to your cloud server
Connect to your cloud server
Locate your server details and connect using the supported SSH method.
Before you connect
Open the active cloud server in your client portal. Note its address, operating system, supported login user and connection method. Use the credentials or SSH key assigned to that service; your billing password is not the server password.
1. Wait for the server to become ready
Provisioning and the first operating-system startup run in the background. Use the status in the service page. If setup reports an error or remains pending unexpectedly, open a support ticket rather than repeatedly ordering another server.
2. Connect using SSH
Use Windows Terminal, PowerShell, Terminal on macOS or another SSH client. Replace the placeholders below with the values supplied for your server:
ssh -i /path/to/your-key.pem username@server-address
Keep the private key secure and follow your operating system’s requirements for key-file permissions. The initial SSH host fingerprint should be checked against a trusted source; ask support if you cannot verify it.
3. Review administration responsibilities
Confirm the management scope with RodyWorks. Plan for operating-system updates, application security, firewall settings and backups before using the server for a live workload. Do not assume root access includes application maintenance.
4. Get help with a connection problem
Include the service name, time of the attempt and the exact non-secret error in a support ticket. Do not send private keys or passwords in an unsecured message.
Need assistance?
Contact support with the affected service and what you are trying to do.